Frequently Asked Questions
Everything you need to know about your beauty journey with Portola Paints.
Are your products cruelty-free and vegan?
Yes, Portola Paints is committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically arrive within 10-14 business days.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Portola Paints products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle, but we always recommend performing a patch test on your inner wrist before full application.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also track your status directly through your account dashboard on our website.
Do you offer professional discounts for makeup artists?
We currently offer a Pro Program for certified industry professionals. Please visit our 'Pro' page to submit your credentials and apply for a discount code.