Returns & Exchanges
At Portola Paints, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns on unused and unopened products within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals remain intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing